Cancellations & late arrivals


Should you need to cancel or rearrange an appointment you have booked with us, please contact our friendly support team, giving at least 24 hours’ notice.

Please be aware that a cancellation fee may apply if you contact us to cancel or rearrange an appointment on the same day (within 24 hours), and that Medicare rebates cannot be claimed on this cancellation fee.

If your appointment is scheduled for a Monday and you need to cancel or rearrange this appointment, please contact us on the previous Friday.

Late arrivals

We understand that sometimes things occur that are out of your control. If you are late for an appointment, we will strive to ensure you are seen as soon as possible. Your appointment may be shortened in length in situations where clinicians have clients directly after your scheduled appointment.

To contact our support team,
call 1800 943 043 or email