When you first meet with your clinician, they will discuss and clarify your rights, what you can expect from Solasta and the way you and your clinician will work together.
We expect that the relationship you have with your clinician will grow into one of trust, respect and shared responsibility.
There are laws and standards protecting the rights of people receiving support. On top of this, Solasta has specific guidelines to make sure you get the best possible service.
If at any time you would like to know more about your rights and responsibilities, you can ask your clinician.
When receiving services at Solasta, you have the right to:
- Involve an advocate, carer, family member or friend in your care.
- Plan and make decisions about your services.
- Be listened to and have your concerns taken seriously without judgement.
- Request to see a different worker and/or seek a second opinion.
- Request not to talk about a topic further if you are feeling uncomfortable.
- Have equal access to services appropriate for your needs, age, race, gender, culture, sexuality, ability, location or circumstance.
- Have your privacy and dignity protected.
- Request access to your personal information.
- Use an interpreter.
- Give feedback about our services.
When receiving services at Solasta, you have the responsibility to:
- Let us know if you don’t understand something or need extra help.
- Be actively involved in any decisions made about your care.
- Keep to the commitments you have been involved in making.
- Treat all staff members and other clients with respect.
- Let us know as soon as possible if you cannot attend your appointments.
People who care for you also have rights and responsibilities. They may be a family member, friend or have another close relationship with you. Carers play an important role in supporting people in their therapy journey.
It is important that carers also feel supported so that they can remain mentally and physically healthy. As a carer, it is not selfish to focus on your own needs and desires – it is an important part of the job.
Carers SA is an organisation that specialises in carer support and can provide more information and resources about self-care, advocacy and carer rights. To contact Carers SA, phone 1800 242 636 or visit carerssa.com.au
Carers of Solasta clients have the right to:
- Be respected regardless of culture, language, disability, gender, sexual orientation, religion, age or lifestyle.
- Be recognised as an individual and as a person in a carer relationship.
- Participate in the treatment and ongoing care decision-making of the client with the consent of the client, and where appropriate to do so.
- Have their views and opinions invited, heard and respected.
- Receive clear information about the service that Solasta provides and be provided the opportunity to ask questions.
- Be able to involve an advocate at any time.
- Have their privacy and confidentiality respected.
- Have their health and wellbeing acknowledged as an integral part of support for the client.
- Be given access to information about services that support carers’ health and wellbeing.
- Be able to provide feedback or complaints about any aspects of the service, and to have an appeals process available to them.
Carers of Solasta clients have the responsibility to:
- Be supportive of the healthcare options that are consistent with the client’s choice and wishes, and that are in the best interests of the client.
- Respect the human worth and dignity of the person they are caring for.
- Respect all staff, regardless of culture, language, disability, gender, sexual orientation, religion, age, or lifestyle.
- Consider the opinions and skills of Sonder staff in providing support for the consumer.
- Co-operate, as far as is possible, with reasonable support activities aimed at supporting recovery.
- Inform staff when their ability to perform a caring role is compromised, or their role has come to an end;
- Maintain the confidentiality of the person they care for and those they meet as part of their care;
- Accept that whilst sharing of information is important, not all information about the client or service provided will be shared at all times.