Your rights and responsibilities
When you first meet with your clinician, they will discuss and clarify your rights, what you can expect from Solasta and the way you and your clinician will work together.
We expect that the relationship you have with your clinician will grow into one of trust, respect and shared responsibility.
There are laws and standards protecting the rights of people receiving support. On top of this, Solasta has specific guidelines to make sure you get the best possible service.
If at any time you would like to know more about your rights and responsibilities, you can ask your clinician.
This information is also in our Privacy and Consent Brochure and in an Easy English format.
Your rights
When receiving services at Solasta, you have the right to:
- Involve an advocate, carer, family member or friend in your care.
- Plan and make decisions about your services.
- Be listened to and have your concerns taken seriously without judgement.
- Request to see a different worker and/or seek a second opinion.
- Request not to talk about a topic further if you are feeling uncomfortable.
- Have equal access to services appropriate for your needs, age, race, gender, culture, sexuality, ability, location or circumstance.
- Have your privacy and dignity protected.
- Request access to your personal information.
- Use an interpreter.
- Give feedback about our services.
Your responsibilities
When receiving services at Solasta, you have the responsibility to:
- Let us know if you don’t understand something or need extra help.
- Be actively involved in any decisions made about your care.
- Keep to the commitments you have been involved in making.
- Treat all staff members and other clients with respect.
- Let us know as soon as possible if you cannot attend your appointments.
Carers rights & responsibilties
A carer is a person who provides unpaid care, support or assistance to another individual who needs help due to disability, medical condition (including terminal or chronic illness), mental health concerns, or ageing.
Carers may be family members, partners, friends or others in a significant personal relationship with the person they support. Care may be ongoing or episodic and can include practical, emotional, social or decision-making support.
Carers play a vital role in supporting the wellbeing, independence and quality of life of the people they care for.
It is important that carers also feel supported so that they can remain mentally and physically healthy. As a carer, it is not selfish to focus on your own needs and desires – it is an important part of the job.
Carers SA is an organisation that specialises in carer support and can provide more information and resources about self-care, advocacy and carer rights. To contact Carers SA, phone 1800 242 636 or visit carerssa.com.au
This information is also included in our Carer Rights & Responsibilities Brochure and available in an Easy English format.
Carers rights
Carers of Solasta clients have the right to:
- Support the consumer’s rights, preferences and decisions, including their independence and dignity.
- Treat the person they care for with respect, honesty and compassion.
- Respect the diversity, culture, identity and beliefs of the person they care for, other carers, and Solasta staff and students.
- Work in partnership with Solasta staff, recognising their professional roles and expertise.
- Communicate openly with staff and share relevant information (where appropriate) to support safe and effective care.
- Cooperate, as far as possible, with agreed care and support plans.
- Maintain the privacy and confidentiality of the person they care for and others involved in their care.
- Inform Solasta staff if their caring role changes or if they need additional support to continue in their role.
Carers responsibilities
Carers of Solasta clients have the responsibility to:
- Be recognised, respected and valued as a carer and as an individual.
- Be treated with dignity and respect, and free from discrimination.
- Be acknowledged as partners in care, and to be involved in decision-making where the consumer has provided consent and where appropriate.
- Have their knowledge, experience and views heard and considered in care planning.
- Receive clear, timely and accessible information about Solasta services and supports.
- Have their health and wellbeing recognised and be supported to access services that promote their wellbeing and safety.
- Have their cultural identity, language and communication needs recognised and respected.
- Have their privacy and confidentiality upheld
- Be supported to raise concerns, provide feedback or make a complaint, and to have these addressed fairly and respectfully.
- Involve an advocate or support person at any time.